01 The short version #
- Cancel a project before work starts and we refund your advance in full.
- Cancel after work has started and we refund the advance less the value of the work already completed.
- Bought a product? Ask within 2 days (48 hours) of purchase for a full refund — no questions asked (see our Return Policy).
- Subscriptions can be cancelled at any time; they stop renewing at the end of the current billing period.
- Duplicate or failed-but-charged payments are always refunded in full.
- Approved refunds reach your original payment method within 5–7 working days.
02 What this policy covers #
GOCOSYS IT SOLUTION (“GOCOSYS”, “we”, “us”) sells two kinds of things:
- Services — websites, custom software, web and mobile applications, AI applications, business automation and related development work, usually paid as an advance followed by milestone payments.
- Products — GOCO business software (such as GOCO ERP, CRM, HRM, E-Commerce and SEO Intelligence) and our hosted platforms, sold as subscriptions or licences.
Where a signed proposal, quotation or agreement for your project sets different cancellation or refund terms, those terms apply to that project in place of this policy.
03 Cancelling a service or project #
You may cancel a project at any time by writing to us at info@gocosys.com from the email address on the order. The refund depends on how far the work has progressed when we receive your request:
- Before work starts — the advance is refunded in full.
- After work has started — we refund the amount paid less the value of the work completed up to the date of cancellation, calculated on the milestones in your quotation. We will send you a statement of the work completed with the refund.
- After a milestone or the final deliverable has been delivered and accepted — payments for that milestone or deliverable are not refundable.
04 Products: 2-day refund window #
If you buy a GOCO product (a subscription or licence) and change your mind, email us within 2 days (48 hours) of your payment and we will cancel the purchase and refund the full amount, with no questions asked. Your access ends when the refund is issued.
The 2-day window applies to your first purchase of each product. It does not cover renewals, or setup, customisation, data-migration or training work that you asked us to carry out and that we completed within those 2 days — that work is charged at the rate shown on your invoice and the rest is refunded.
After 2 days, product purchases are not refundable, except as described under Duplicate and failed payments, under late delivery, or where the law requires it.
05 Cancelling a subscription #
You can cancel a product subscription at any time by emailing us. Cancellation takes effect at the end of the billing period you have already paid for, and you keep access until then. You will not be charged again.
Fees for a billing period that has already started are not refunded, except where the service was unavailable for a substantial part of that period because of a fault on our side, in which case we refund the affected portion.
06 What cannot be refunded #
- Third-party costs we pay on your behalf and cannot recover, such as domain registrations, hosting, SSL certificates, paid plugins, software licences and API usage.
- Work that has been delivered and accepted.
- Product purchases once the 2-day refund window has passed, and subscription renewals.
- Government taxes already remitted on an invoice, where the law does not allow them to be reversed.
07 Duplicate and failed payments #
If you are charged twice for the same invoice, or your account is debited for a payment that failed, the extra or failed amount is refunded in full. Please write to us with the transaction reference; most gateway failures are also reversed automatically by your bank.
08 How to request a cancellation or refund #
Email info@gocosys.com with:
- your name and the email address or phone number used on the order;
- the invoice number or payment transaction ID; and
- what you would like to cancel and why.
We acknowledge every request within 2 working days and confirm whether a refund is due, and how much, within 7 working days.
09 How refunds are paid #
Approved refunds are paid to the original payment method (card, UPI, net banking or wallet) and normally reach you within 5–7 working days of approval. The exact time depends on your bank or card issuer. Where the original method is no longer available, we refund by bank transfer to an account in the payer’s name.
10 Contact us #
For any question about a payment, cancellation or refund:
- GOCOSYS IT SOLUTION — 1/251, Periya Street, Injambakkam, Chennai - 600115
- Email — info@gocosys.com
- Phone / WhatsApp — +91 63793 58673
- Or use the contact form on our home page.