01 The short version #
- 2-day return window on every product purchase — counted from the time of your payment.
- Full refund, no questions asked, to your original payment method.
- Refunds reach you within 5–7 working days of the return being accepted.
- Products are digital, so nothing needs to be posted back — a return simply ends your access.
02 What you can return #
Any GOCO product — such as GOCO ERP, CRM, HRM, E-Commerce or SEO Intelligence — bought as a subscription or licence, provided you ask within 2 days (48 hours) of your payment. The window applies to your first purchase of each product.
03 What cannot be returned #
- Products after the 2-day return window has passed.
- Subscription renewals.
- Setup, customisation, data-migration or training work you asked us to carry out and that we completed within the 2 days — that work is charged at the rate on your invoice and the rest of the payment is refunded.
- Custom project work (websites, software and other services). Cancellation of project work is covered by our Refund and Cancellation Policy.
04 How to return a product #
- Email info@gocosys.com within 2 days of purchase, from the email address on your order.
- Include your name, the product, and the invoice number or payment transaction ID.
- We confirm your return within 1 working day and close your access to the product.
Because the products are delivered digitally, there is nothing to send back and no return shipping cost.
05 Your refund #
Once your return is accepted we refund the full amount paid to your original payment method (card, UPI, net banking or wallet). It normally reaches you within 5–7 working days, depending on your bank. See our Refund and Cancellation Policy for full details.
06 Contact us #
- GOCOSYS IT SOLUTION — 1/251, Periya Street, Injambakkam, Chennai - 600115
- Email — info@gocosys.com
- Phone / WhatsApp — +91 63793 58673